LivePerson
Financials
Estimates*
| USD | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 |
|---|---|---|---|---|---|---|---|
| Revenues | 367m | 470m | 515m | 402m | 307m | 289m | 298m |
| % growth | 26 % | 28 % | 10 % | (22 %) | (24 %) | (6 %) | 3 % |
| EBITDA | (38.5m) | (53.5m) | (128m) | (28.9m) | 19.2m | 23.3m | 24.9m |
| % EBITDA margin | (11 %) | (11 %) | (25 %) | (7 %) | 6 % | 8 % | 8 % |
| Profit | (108m) | (125m) | (226m) | (100m) | (39.8m) | (66.5m) | (91.3m) |
| % profit margin | (29 %) | (27 %) | (44 %) | (25 %) | (13 %) | (23 %) | (31 %) |
| EV / revenue | 11.0x | 5.6x | 2.1x | 1.5x | 1.6x | 1.7x | 0.4x |
| EV / EBITDA | -105.0x | -49.4x | -8.7x | -21.0x | 25.2x | 20.6x | 4.4x |
| R&D budget | 108m | 158m | 194m | 125m | - | - | - |
| R&D % of revenue | 30 % | 34 % | 38 % | 31 % | - | - | - |
Source: Dealroom estimates
| Date | Investors | Amount | Round |
|---|---|---|---|
| - | N/A | - | |
* | $4.6m | Early VC | |
* | $19.0m | Early VC | |
$18.0m | Late VC | ||
| N/A | $32.0m Valuation: $234m | IPO | |
| N/A | $2.3m | Post IPO Equity | |
* | N/A | $246m | Post IPO Debt |
| Total Funding | €37.8m | ||
Related Content
Recent News about LivePerson
EditLivePerson, Inc. is a technology company that specializes in providing businesses with tools to engage with their customers through digital channels. The company operates in the customer engagement and communication market, offering solutions that enable real-time interactions between businesses and their customers via live chat, messaging, and AI-driven bots.
LivePerson serves a diverse range of clients, including large enterprises and small to medium-sized businesses across various industries such as retail, financial services, telecommunications, and travel. The company's flagship platform, LiveEngage, allows businesses to connect with their customers through multiple channels, including websites, mobile apps, and social media.
The business model of LivePerson is primarily subscription-based. Clients pay a recurring fee to access the LiveEngage platform and its suite of tools, which include APIs (application programming interfaces) and SDKs (software development kits) for mobile development, agent workspaces, and analytics. These tools help businesses manage customer interactions, track performance, and gain insights through reporting and analytics.
LivePerson generates revenue through these subscription fees, as well as through additional services such as custom integrations and consulting. The company also offers features like "click to message" and "click to chat," which allow customers to initiate conversations with businesses directly from their websites or mobile apps. This enhances customer experience and drives engagement, ultimately leading to increased sales and customer satisfaction.
In summary, LivePerson is a key player in the digital customer engagement space, providing businesses with the tools they need to interact with their customers in real-time across various digital channels. The company's subscription-based model and additional services ensure a steady revenue stream while helping businesses improve their customer service and engagement.
Keywords: customer engagement, live chat, messaging, AI bots, LiveEngage, APIs, SDKs, analytics, mobile development, subscription-based.
Tech stack
Investments by LivePerson
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